Frequently Asked Questions
About rent to own
How does lease to own work at Aaron's?
Leasing to own (or renting to own) from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments in your lease ownership plan or complete an early purchase option, you will own the merchandise.
Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise.
Aaron’s provides a written agreement that explains the terms of the lease to own transaction. . It is not a loan, credit, or financing. While no credit history is required for Aaron’s approval processes, we do obtain information from consumer reporting agencies in connection with your lease application. These inquiries may be visible on your credit reports.
You will not own the leased merchandise or acquire ownership rights unless you make all the lease renewal payments in your lease ownership plan or exercise an early purchase option. Not all applicants are approved.
Because you are leasing your items from Aaron’s, you can return your items to Aaron’s at any time and you will not be responsible for any future lease payments. However, you will still owe any past due lease payments, even if you return your items.
Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise.
Aaron’s provides a written agreement that explains the terms of the lease to own transaction. . It is not a loan, credit, or financing. While no credit history is required for Aaron’s approval processes, we do obtain information from consumer reporting agencies in connection with your lease application. These inquiries may be visible on your credit reports.
You will not own the leased merchandise or acquire ownership rights unless you make all the lease renewal payments in your lease ownership plan or exercise an early purchase option. Not all applicants are approved.
Because you are leasing your items from Aaron’s, you can return your items to Aaron’s at any time and you will not be responsible for any future lease payments. However, you will still owe any past due lease payments, even if you return your items.
What is Leasing PowerSM?
Leasing PowerSM is the maximum total monthly lease payment amount that you can use to shop at Aaron's. See Leasing Power for more details
What is the process? How do I get started?
There are two easy ways to discover your Leasing PowerSM:
- If shopping online, simply complete the application process in checkout, or
- If shopping in-store, either
- Complete the application process at one of our store kiosks; or
- Visit apply.aarons.com before your visit the store.
What do I need to apply?
When you apply online or in-store, you may be asked the following:
- Name and contact information (address/phone)
- Residence information
- SSN
- Government issued ID
- Employment and income information
- References and their contact information, if applicable
Do I need a Social Security Number to apply for a lease?
No. But you will need to apply in person at a store if you do not have an Social Security Number.
Why is my Social Security Number required to lease online?
Your Social Security Number is used to process your online lease application for approval and verify your identity.
How long does my Leasing PowerSM last?
Your Leasing PowerSM approval is valid for 60 days from the date of your approval. In some cases, your Leasing Power approval may expire sooner if certain events occur. Speak with an Aaron's Team Member for more information.
Do you charge an application fee or any other up-front fee?
No. Aaron’s does not charge an application or processing fee.
How much Leasing PowerSM will I be approved for?
We look at many data points, including credit information and income. These data points will be used to determine whether an Aaron’s lease would be a good fit and, if so, how much Leasing PowerSM you will be approved for.
Delivery
How will my merchandise be delivered?
Your local store will call you to schedule delivery of your merchandise.
What should I do if my item is delivered damaged?
If you notice that your merchandise is damaged, please contact your local store immediately.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
How long will it take for my item to arrive?
Delivery times can vary based on the merchandise selected and other factors. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation".
Payment
How can I set up an account to make my payments online?
Please go to myaccount.aarons.com, click on "Sign Up" and follow the instructions. You can also sign up for EZPay automatic payments by contacting your store.
What should I do if I can't remember my password to make an online payment?
Go to myaccount.aarons.com,
select "Need help logging in?", then "Forgot password?".
What should I do if I am locked out of my online payment account?
Please contact us at 1-888-333-3785.
How do I make a payment arrangement?
Please contact your local store to make a payment arrangement.
Will Aaron's be using my bank information to auto-draft payments from my account?
Aaron's will not use your banking information for payment without your authorization. However, if you enroll in EZPay or make online payments through myaccount.aarons.com, Aaron’s will auto-draft your rental payments from the account you identify.If you are interested in online payments, please go to myaccount.aarons.com and click on "Register". If you
would like to sign up for Aaron's EZPay, our recurring payments program, please contact your local
store.
Do you offer a Same As Cash Option? How does it work?
Yes, Aaron’s offers a Same As Cash Option. For new agreements with a lease ownership plan longer than 6 months, if you payout your merchandise within the applicable Same As Cash period, you will pay the Cash Price, plus tax and applicable fees (if any). The Same As Cash period varies by location but is generally 120 days. For California residents the Same As Cash period is 90 days for all rental purchase agreements. The Same As Cash Option is explained in the Aaron’s Service Plus Addendum attached to your lease agreement..
Do I have the option of buying the product before my lease term ends?
Yes. You can purchase the product at any time. If your lease ownership plan is longer than 6 months, you can take advantage of Aaron’s Same As Cash Option. For those new agreements with a lease ownership plan longer than 6 months, if you payout your merchandise within the applicable Same As Cash period, you will pay the Cash Price, plus tax and applicable fees (if any). The Same As Cash period varies by location but is generally 120 days. For California residents the Same As Cash Option is 90 days for all rental purchase agreements. The Same As Cash Option is explained in the Aaron’s Service Plus Addendum attached to your lease agreement.
In addition, after the Same As Cash Option expires, you can exercise the Early Purchase Option which is more than the Cash Price but less than what you would pay if you rented the merchandise for your full lease ownership plan. The details of your Early Purchase Option vary based on the state where you live. The Early Purchase Option is explained in your lease agreement.
In addition, after the Same As Cash Option expires, you can exercise the Early Purchase Option which is more than the Cash Price but less than what you would pay if you rented the merchandise for your full lease ownership plan. The details of your Early Purchase Option vary based on the state where you live. The Early Purchase Option is explained in your lease agreement.
What if I plan to exercise the Same As Cash or the Early Purchase Option later?
Even if you intend to purchase the merchandise later with the Same As Cash Option or the Early Purchase Option, regular lease renewal payments must be made. Remember you are leasing the merchandise you selected from Aaron’s until you make all payments in your lease ownership plan, complete an Early Purchase Option or Same as Cash Option, or return the merchandise.
What forms of payment do you accept?
Aaron's accepts cash, checks, money order, and all major credit cards at most locations.
Do I have the option of paying cash for my first payment?
Yes! If you are purchasing your product in-store, we accept cash for your first and all subsequent payments. If you are starting your agreement online, your first payment must be made using a debit or credit card. Once the first payment is made, your local store will accept cash, checks, money orders, and all major credit cards, or you can continue to pay online.
What does Aaron's mean by Total Cost of Ownership?
The Total Cost of Ownership includes the Cash Price of the merchandise plus the Cost of Lease Services. It is the total of all scheduled lease renewal payments in your lease ownership plan. You will also be responsible for applicable tax and applicable fees (if any).
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash!†
What if I can no longer afford my payments?
We understand that unexpected situations come up that may prevent you from keeping your merchandise. If you find yourself unable to continue with your lease, please feel free to call Customer Service to discuss your options 1-800-950-7368.
You can always return your leased merchandise by contacting your local store and arranging a return. Once you return your leased merchandise, if you are current on your lease payments, you will not owe any additional lease payments to Aaron’s.
You can always return your leased merchandise by contacting your local store and arranging a return. Once you return your leased merchandise, if you are current on your lease payments, you will not owe any additional lease payments to Aaron’s.
What is Lifetime Reinstatement?
Lifetime Reinstatement is a benefit we offer to our lease to own customers. If for any reason you cannot make your lease renewal payments, you can return your merchandise. Then when you’re ready to pick your lease back up, you start at the same place on your lease ownership plan where you left off with the same or comparable value pre-leased merchandise. Lawn equipment, air conditioners, seasonal items, and special order merchandise are excluded from the lifetime reinstatement benefit. You’ll also have to reapply and be approved in order to reinstate your lease agreement. Other restrictions may apply. Talk with an Aaron’s Team Member about how to take advantage of the Lifetime Reinstatement benefit.
What if I need to cancel my EZPay recurring payments?
You can cancel or update your EZPay recurring payment schedule at myaccount.aarons.com (most U.S. customers), by calling your local store, or by calling 800-950-7368.
Credit
What is meant by "No Credit Needed?"
"No Credit Needed" means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources and credit history; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Does Aaron's even check my credit?
As part of our digital approval processes, Aaron’s will check credit history and creditworthiness and rely upon customer reports and information obtained from third-parties in considering your application. Aaron’s minimum in-store lease application requirements include a verified source of income, proof of residence and 3 references. Leasing online or getting approved through apply.aarons.com requires additional information.
How is a lease different than a credit transaction, financing or a loan?
An Aaron’s lease is not credit. It is a rental transaction where you obtain ownership of the leased merchandise over time by making all required lease payments in your lease ownership plan or through an early purchase option. By making all required lease payments, I am paying in advance for use of the leased merchandise until ownership is obtained. With a credit transaction, financing, or a loan, you make a purchase with borrowed money that must be repaid, often with interest. In a credit transaction, you owe for the balance of your debt even if you are no longer in possession of the merchandise. With a lease, you sign an agreement to lease merchandise from Aaron’s. Aaron’s owns the merchandise, but you can take ownership after making all required lease payments in your lease ownership plan or through an early purchase option. And, if you choose to return the merchandise before you complete your ownership plan, you don’t owe anything more on the merchandise if you are current on your payments when it is returned according to the terms of your agreement.
Does Aaron’s charge interest?
You are leasing to own your merchandise, not financing the purchase with Aaron’s. So, there is no interest charged like in a credit transaction. However, your total cost of ownership does include the cost of lease services which is the amount Aaron’s charges you in addition to the retail price of the merchandise for all of the services and benefits of leasing to own with Aaron’s. So, your total cost of ownership will be more than the retail price. The retail price, the cost of lease services, and the total cost of ownership are clearly disclosed for each product on Aarons.com and in your lease agreement.
Will a lease application impact my credit?
Applying for a lease with Aaron’s should not impact your FICO score; however, we do look at credit bureau reports, and this inquiry may appear on your credit report.
Does Aaron’s report to credit bureaus? Can I build up my credit by doing a successful Lease?
No. We do not currently report to credit bureaus.
General
What forms of ID are accepted when leasing online?
We accept US-issued identification including Driver's License, government-issued Green
Card, government-issued ID card, Military ID, Passport, Residential Alien Card & State ID card.
Matricula Consular are not accepted as ID for an online transaction.
Will my item be new or pre-leased when shopping online?
Your item will be new when you enter into a lease online. For some stores, you can also view preleased options online, but you’ll then need to visit your local store to start the lease. When shopping in-store, you can choose from both new and preleased merchandise.
Why isn't the lease online option available in my area?
Online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator.. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
Store
Why do I need to be associated with a store if I am leasing online?
The local store will be delivering your selected item(s) to the home address you provided. The local store will also take care of any needs that come up in the future after your delivery has been made.
Warranty
Does my item come with a warranty?
Aaron's offers a Limited Extended Warranty for an additional 60 days after you complete your lease ownership plan and ownership of the leased merchandise is transferred to you (except in NC and WA). In addition, in some states, the Aaron's Club program offers paid out product service protection to Club members for up to one year after ownership provided you continue with your Club membership.
What if I need service on my merchandise while I am leasing it?
If you need service or repair, contact your local store. Our Store Locator. can help you out.
Order cancellation
Can I cancel my order before delivery?
Yes. If you have not received your merchandise, you can contact us at 1-888-333-3785 to cancel your order. The refund will be applied to the card you used to make the first payment.
Returns
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store at any time to schedule a time for a return or pick-up provided the item is in good repair and not in a dangerous or unsanitary condition and your agreement is otherwise current. However, you will not receive a refund of any lease payments that you have previously made as those payments paid for your past lease of the items. Once you return the leased items, you will not be responsible for any future lease payments because you are no longer leasing the items. But don’t forget about our Lifetime Reinstatement benefit; you can restart your lease anytime you like at the same place on your lease ownership plan on the same or comparable value merchandise. Lawn equipment, air conditioners, seasonal items, and special order merchandise are excluded from the Lifetime Reinstatement benefit. You’ll also have to reapply and be approved in order to reinstate your lease agreement. Other restrictions may apply. Talk with an Aaron’s Team Member about how to take advantage of the Lifetime Reinstatement benefit.
Do I need to return my item in its original packaging?
No, but your item must be returned with all the accessories, such as remote controls.